Welcome! We are pleased to have you visit or healthcare web page where you can learn about your Health Insurance and other Insurances provided by the City of Memphis to the Retirees. We all have a common mission here at ACRE…. to serve you and keep you informed concerning your Insurance benefits in Memphis, Shelby County, and the surrounding areas, including East Tennessee, Mississippi, and Arkansas. If you have any questions, please feel free to contact us anytime.
-Philip Funderburk, Healthcare Chairman
For Health Care questions email healthcare@acrememphis.org
| Mark Your Calendar! Join Us for the 2025 Senior Health Fair Friday, July 18, 2025 | 11 AM – 3 PM Benjamin L. Hooks Central Library | 3030 Poplar Avenue |
| Don’t miss this vibrant in-person event dedicated to senior health and wellness! The 2025 Senior Health Fair brings together over 60 community vendors offering free health screenings, wellness resources, and a wide range of services tailored specifically for older adults. Free Health Screenings Available (including, but not limited to):Baptist Mammogram Mobile Van – On-site in the parking lot (see flyer below for registration info)BMI & Blood Pressure Checks – Know your numbersHearing & Balance Screenings – Stay steady and connectedColorectal Cancer Screening – Early detection saves livesPeripheral Arterial Disease (PAD) Screening – Check your circulation and reduce heart riskDiabetes Eye ExamFree massage1 on 1 stretches with StretchLabRegister to donate blood and enter a drawing for a chance to win a car!!! (see flyer below for details)Enjoy a day full of fun, health, and community connection, including:  Food trucks & live entertainment Line Dancing demonstrations Giveaways & door prizes And so much more!“Pamper the Seniors” Session One of the event’s highlights, this special session features 20 future beauty professionals from Paul Mitchell The School – Memphis, led by the talented Mr. Bobby Dixon. Seniors can enjoy free hair styling, makeup, nail care, and hand/arm massages—a heartfelt thank you to Mr. Dixon and the Paul Mitchell team for their generous support!  Walk the Runway!After being pampered, strut your stuff in our Spotlight Showcase Fashion Show, hosted by the fabulous Robin Ballard. Seniors and staff are welcome to participate—come show off your style! Additional Activities Include:  Line dancing performances by local senior groups Taiji Quan  Senior Bingo Photo booth – capture unforgettable moments! |
Three ACRE board members attended the ribbon cutting of the Employee Health Center located at 3295 Poplar Suite 105. We were fortunate enough to meet the Honorable Mayor Paul Young. He allowed us a few minutes to introduce ourselves and address our plight as retirees in regards to a COLA – cost of living adjustment. He was aware of ACRE contacting his office by email and letter. He put us in contact with his representative in order to get a future meeting set up to discuss this with him. We were so fortunate to meet him at this event. I must say that he was the most open and receiving public official I have ever met. I truly believe he has Memphis, its citizens, and employees (both active and retired) best interest at heart.
If you are one of the few that are insured under labor first and had a Humana Supplement is has changed. It is my understanding that the IAFF out of Nashville governs this and they have changed the name from Labor First to Retiree First. They have also changed the supplement coverage from Humana to United Health Care for 2024. This is an extremely good supplement and we suggest you maintain coverage if you are covered through them.
City of Memphis Benefits Office:
2714 Union Ave Extended 4th Floor, Suite 100 Memphis, TN 38112
1-866-543-4367 Toll Free
901-636-6800 Main
901-636-6478 Fax
City of Memphis Employee Wellness Clinic:
Three easy ways to schedule an appointment
CareATC app http://www.careatc.com/patients 901-636-0111
3295 Poplar Ave , Suite 105
Hours of Operation:
Monday & Friday 8am-12pm/12:30-4pm
Tuesday, Wednesday, & Thursday 10am-12pm/12:30-6pm
City Hall – 125 North Main Level 1B
Monday – Friday 8am –12pm/12:30-4:30pm
901-636-0111
Any retiree who was on the city’s health insurance as of October 2014 is in fact allowed to go to the Employee Clinic free of charge. This applies to dependents of those retirees as well. The clinic has a list of retirees who are eligible to use the clinic.
If you have any questions, please let us know.
Important Contacts Retirees
| Benefit/Vendor | Phone Number/Website/Email | Role | |
|---|---|---|---|
| Oracle Fusion Help Desk | 901-636-6100 | Set up self-service account | |
| General Wellness | 901-636-6800 http://www.totalrewards.memphistn.gov | Assists with resolving issues related to wellness rewards and perks | |
| Employee Healthcare | 901-636-6800 benefitsquestions@memphistn.gov | Administers the enrollment process for employee healthcare | |
| Retirement & Disability Services | 901-636-6800 retirementquestions@memphistn.gov | Administers the enrollment process for retirement and disability insurance | |
| Pension & Retirement Pay and Calculations Pension Payroll | 901-636-6661 payroll-finance@mempthistn.gov | Final Pension Calculation Pension Payment DROP payout Final Pay calculations and payout Retirement Check 60 days | |
| Retiree Exchange Via Benefits Medicare | 1-866-201-0367 http://my.viabenefits.com/memphis | Pays HRA claims for participants not on City Insurance Contacts with provider/preferred plans Supports retiree communications. Manages employer subsidy via health reimbursement account (HRA) | |
| Via Benefits Pre-65 | 1-866-201-0437 http://marketplace.viabenefits.com/memphis | Same As Above | |
| Medical BCBS of Tennessee | 1-888-796-0609 http://www.bcbst.com | Pays claims Issues insurance cards Assists with resolving claims issues | |
| Pharmacy BCBS of Tennessee | 1-888-796-0609 http://www.bcbst.com | Pays pharmacy claims Assists with resolving claim issues | |
| Dental BCBS of Tennessee | 1-888-796-0609 http://www.bcbst.com | Pays dental claims Assists with resolving claim issues | |
| Vision BCBS of Tennessee | 1-877-342-0737 http://www.bcbst.com | Pays vision claims Assists with resolving claim issues | |
| The Standard | 1-833-878-9034 http://standard.com | Call to file FMLA, STD or LTD claims or questions about life insurance. | |
| Health Equity | 1-888-796-0609 http://my.healthequity.com/login.aspx (Use city email for login) | Pays HRS & FSA claims for participants on City Insurance | |
| Social Security | http://socialsecurityoffices.info/city/tn-memphis 1-866-331-6386 | Pays Social Security benefits | |
| Medicare | http://medicare.gov 1-800-633-4227 | Provides medical coverage for senior citizens age 65 and over | |
| Voluntary Benefits (Colonial Life, Aflac, ARAG) | Local Voluntary Benefits Support 901-563-8671 http://flimp.live/CityofMemphis ARAG 1.800.819.6010 http://www.araglegal.com | Accident, Life, Hospital Income, Cancer, Critical Illness, First Responder | |
| Empower Retirement | 800-743-5274 austin.maness@empower-retirement.com | Review account to determine retirement readiness Pre- and post-retirement distribution options |
AFLAC Local- https://www.aflac.com/agents/william_gant.aspx
AFLAC Contact Page
